User Agreement

Warning! Please read these terms and conditions carefully before browsing this website. If you do not agree with any of the provisions of this agreement, please do not use this website.

This Agreement, hereinafter referred to as the "Agreement", is entered into between the online store with Internet address, hereinafter referred to as the "Online Pet Shop" or "Website", and the user of Internet Pet Shop services, hereinafter referred to as the "Buyer", and defines the terms and conditions of goods purchase via the Website.

1. General provisions

1.1. This Agreement is entered into by and between the Buyer and the Online Pet Shop at the time of placing an order. The Agreement regulates the use of the resources, services and capabilities of the Website, the site provided by the Online Pet Shop for receiving, posting information and placing orders

1.2. The Buyer may be any natural or legal person who is able to accept and pay for the goods ordered by him/her in the manner and under the conditions stipulated by this Agreement, on the territory of Ukraine.

1.4. Online Pet Shop reserves the right to amend this Agreement.

1.5. This Agreement shall be treated as published on the Website and shall be applied and interpreted in accordance with the laws of Ukraine.

2. Goods information

2.1. The goods are presented on the Website through photographs that are the property of Online Pet Shop.

2.2. Each photograph is accompanied by text information: item code, price and description of the goods.

2.3. At the Buyer's request, the manager of Online Pet Shop shall be obliged to provide (by phone or e-mail) other information that is necessary and sufficient, from the Buyer's point of view, for the Buyer to make a decision about the purchase of goods.

2.4. The price of the goods indicated on the Website may be changed by Online Pet Shop unilaterally.

2.5. In case of changes in the price of the goods ordered by the Buyer, the manager of Online Pet Shop will notify the Buyer (by phone) as soon as possible in order to receive confirmation or cancellation of the order. If it is not possible to contact the Buyer, such order shall be deemed cancelled.

3. Procedure for purchasing goods

3.1. The Buyer may place an order for any goods presented on the Website. Each product can be ordered in any quantity. The order can be placed by the Buyer in the following ways: by phone, or placed independently on the Website.

3.2. After placing an order, the manager of Online Pet Shop will contact the Buyer (by phone or e-mail) to receive confirmation of the order.

3.3. If it is not possible to deliver the goods on the date and time specified by the customer, the manager of Online Pet Shop shall be obliged to notify the customer of this fact (by phone or e-mail).

3.4. If the goods are not in stock, the manager of Online Pet Shop must inform the Buyer (by phone or e-mail).

3.5. In the goods are not available, the Buyer shall have the right to replace them with another goods or cancel the order.

3.6. The Buyer may refuse the ordered goods at any time before sending them to the Buyer by notifying the online shop (by phone or e-mail) in advance.

4. Delivery and take-over of goods

4.1. The goods ordered from Online Pet Shop shall be delivered in the agreed quantity and assortment by the delivery service within Ukraine.

4.2. The possibility of delivering goods to other regions of Ukraine (time limits, cost, etc.) shall be negotiated separately in each case.

4.3. Delivery costs within Ukraine shall be paid by the Seller.

4.4. The ordered goods shall be sent and delivered within the time limits agreed with the Buyer.

4.5. The Buyer shall be obliged to accept the ordered goods in quantity, quality, assortment and completeness in the presence of a representative of the carrier.

4.6. The fact of acceptance of the goods by the Buyer shall be payment for the goods (payment of the total amount of the order and the amount of expenses for the delivery of the goods to the Buyer).

5. Payment for goods

5.1. Methods of payment for goods can be found on the Website in the Payment Methods section.

5.2. In case of a cash payment, the Buyer shall pay for the goods by handing the money over to a representative of Online Pet Shop who will deliver the goods.

5.3. The goods are paid only in hryvnias (National currency of Ukraine).

6. Refusal of goods

6.1. The Buyer shall have the right to refuse the goods at the time of receipt.

7. Use of cookies

7.1 Most of the websites you visit use cookies to improve the quality of your user experience by allowing this website to “remember” you for the duration of your visit (using a “session cookie”) or for repeat visits (using a persistent cookie).

7.2 Cookie Policy. Some websites also use cookies to send advertising or marketing messages based, for example, on your location and/or preferences when visiting websites.

8. Miscellaneous

8.1. The Online Store reserves the right to expand and shorten the offer of goods on the Website, to regulate access to the purchase of any goods, and to suspend or stop the sale of any goods at its own discretion.